Can I install the eSIM at the airport?

Yes, but you need Wi-Fi to download the profile. We recommend installing it before leaving home, with stable Wi-Fi, and only enabling data roaming when you land.

What do I do if I can't find the "Add eSIM" option?

Your model is probably not compatible or not unlocked. Check with your carrier if the device is unlocked. On iPhones sold in mainland China the option physically does not appear, even though the device supports it elsewhere.

I scanned the QR before traveling. Is it consuming data already?

No. The plan starts counting when it connects to a local network at your destination. If you keep the eSIM line off until landing, it doesn't consume.

Can I delete the eSIM and reinstall it later?

Once installed, the eSIM profile is tied to your device. If you delete it, you usually need to ask the provider to reissue the profile. Better to keep it installed and just disable the line when you're not using it.

I have no signal on arrival, what should I try?

Toggle airplane mode for 10 seconds. Make sure the eSIM line is selected for data and that "Data roaming" is enabled only for it. If it still doesn't connect, write to us via chat with your model and country.

Does the eSIM work on my smartwatch or only phones?

For now only on phones. Apple Watch and Galaxy Watch use eSIMs from the same carrier as the iPhone/Samsung, not external eSIMs like ours.

Tutorial · 3 to 5 minutes

How to install your eSIM before your next race

Quick guide for iPhone, Samsung Galaxy, Google Pixel and other Android phones. Install from home with Wi-Fi and arrive at the event with everything ready.

Go to tutorial See destinations

iPhone XS+ and Android 2020+
Requires Wi-Fi to install
Device must be unlocked

Modelos compatibles

iPhone XS o superior. En iPhone 17.4 y posteriores hay instalación con un toque (universal link).

1
Conéctate a Wi-Fi en casa antes de viajar
Te recomendamos instalar la eSIM con Wi-Fi estable, antes de salir. Así llegas con todo listo.
2
Abre el correo de Nexotick y toca el botón "Instalar eSIM"
En iOS 17.4 o superior el botón usa el universal link de Apple y abre el asistente del sistema en un solo paso.
3
Confirma "Continuar" y "Añadir eSIM"
iOS te pide confirmar. Toca "Continuar" y espera unos segundos mientras se descarga el perfil.
4
Etiqueta la línea como "Viaje" o el nombre del país
iOS te deja ponerle un nombre a la nueva línea. Recomendado: el país al que viajas para tenerlo claro.
5
Elige tu línea principal para llamadas y mensajes
Mantén tu chip de siempre como predeterminado. Para datos, selecciona la eSIM de Nexotick.
6
Al aterrizar, activa "Datos en roaming" solo para la línea eSIM
Ajustes → Datos celulares → toca la línea eSIM → activa "Datos en roaming". Solo para esa línea, no para tu chip principal.

Importante: el plan empieza a contar cuando la eSIM se conecta a la red local en el destino, no al escanear el QR. Por eso instálala con Wi-Fi en casa y deja la línea apagada hasta aterrizar.

Una vez aterrizado, activa “Datos en roaming” solo para la línea eSIM y conéctate. Tu chip principal sigue funcionando para llamadas y SMS.

Technical questions

What we get asked the most when installing

: Yes, but you need Wi-Fi to download the profile. We recommend installing it before leaving home, with stable Wi-Fi, and only enabling data roaming when you land.
: Your model is probably not compatible or not unlocked. Check with your carrier if the device is unlocked. On iPhones sold in mainland China the option physically does not appear, even though the device supports it elsewhere.
: No. The plan starts counting when it connects to a local network at your destination. If you keep the eSIM line off until landing, it doesn't consume.
: Once installed, the eSIM profile is tied to your device. If you delete it, you usually need to ask the provider to reissue the profile. Better to keep it installed and just disable the line when you're not using it.
: Toggle airplane mode for 10 seconds. Make sure the eSIM line is selected for data and that "Data roaming" is enabled only for it. If it still doesn't connect, write to us via chat with your model and country.
: For now only on phones. Apple Watch and Galaxy Watch use eSIMs from the same carrier as the iPhone/Samsung, not external eSIMs like ours.

Ready to connect anywhere?

This tutorial arrives in your email along with the eSIM, stays in your account and is available here any time.

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